Privacy Policy (Comfy Home Builders LLC)

Comfy Home Builders LLC (“CHB,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website, submit a form, or contact us.

1) What information we collect?
We may collect the following types of information:
A. Information you provide to us

• Contact details (such as name, email address, phone number)

• Property details you submit (such as address, condition, timeline, occupancy, and related notes)

• Any messages you send us through forms, chat, email, or social media

B. Information collected automatically
When you visit our site, we (and our service providers) may automatically collect information such as:

• IP address, device type, browser type, and operating system

• Pages you view and actions you take (clicks, form starts/submissions)

• Approximate location (city/region level)

We may use analytics tools (for example, Google Analytics or similar) to better understand site performance. This data is used to improve our website and services and typically does not identify you directly on its own.
C. Information from advertising platforms
If you submit information through a lead form or ad (for example, on Facebook or Instagram), we may receive details you provide on that platform (such as name, email, phone number, and form responses).

2) How we use your information
We may use your information to:

• Respond to your request and communicate with you about your situation

• Evaluate and discuss potential selling options (including cash offers or other solutions, depending on your goals)

• Provide customer support and answer questions

• Improve our website, ads, and services

• Send updates, educational content, or follow-ups if you request them (you can opt out anytime)

• Help prevent fraud, protect our business, and comply with legal obligations

3) Calls, texts, and email communications
If you provide your phone number, you understand we may contact you by call or text to follow up on your request. Message and data rates may apply depending on your carrier.
You can opt out of text messages at any time by replying STOP, or by contacting us using the information below.
4) How we share information
We do not sell your personally identifiable information.
We may share your information in limited circumstances:

• Service providers who help us operate our business (for example: CRM/lead management, email or texting providers, analytics providers). These providers are permitted to use your information only to perform services for us.

• Compliance and protection: when required by law, to enforce our policies, or to protect our rights, property, safety, or others.

• Business transfers: if we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5) Cookies, analytics, and advertising (remarketing)
Our website and advertising partners may use cookies and similar technologies to:

• Measure ad performance

• Understand how users interact with our site

• Deliver interest-based ads (remarketing) on platforms like Facebook/Instagram and other networks

These technologies may collect information about your visit (pages viewed, actions taken, timestamps) and may be used to show you ads later.
You can control cookies through your browser settings. Some features of the site may not function properly if cookies are disabled.
6) Third-party links
Our site may link to third-party websites. We are not responsible for the privacy practices of third parties. Please review the privacy policies of any third-party sites you visit.
7) Data security and retention
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, but we take security seriously.
We keep information only as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.
8) Children’s privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9) Your privacy choices
You can:

• Request access, correction, or deletion of your information (subject to legal limitations)

• Opt out of marketing emails using the unsubscribe link

• Opt out of texts by replying STOP

• Control cookies through your browser settings

If you are a California resident, you may have additional privacy rights under applicable California privacy laws. We will honor applicable requests as required by law.
10) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will post the updated version on this page with a new effective date.
11) Contact us
If you have questions about this Privacy Policy or your information, contact us:

Comfy Home Builders LLC
248 3rd St, Ste 1074
Oakland, CA 94607
Email: info@comfyhomebuilders.com
Phone: 510-239-5328